Larry Page has pushed for quicker decision-making and jettisoned more than 25 projects that were not up to snuff.
MOUNTAIN VIEW, Calif. — Larry Page, Google’s chief executive, so hates
wasting time at meetings that he once dumped his secretary to avoid being
scheduled for them. He does not much like e-mail either — even his own Gmail —
saying the tedious back-and-forth takes too long to solve problems.
Mr. Page has never been more impatient than he
is now. He is on an urgent mission to pull Google through a midlife crisis that
threatens to knock it off its perch as the coolest company in Silicon Valley .
Founded in 1998, Google is not yet 15, but in tech
years, it is an aging giant that moves a lot slower than it did when it was a
hot start-up. It is losing employees to the new, hotter start-ups, and is being
pushed around by government regulators and competitors like Facebook, Apple and
Amazon, which are all vying for people’s online time.
So Mr. Page, Google’s co-founder and former
chief executive, who returned to the top job in April, is making changes large
and small. He dropped more than 25 projects, saying they were not popular
enough. He masterminded Google’s biggest deal by billions, the $12.5 billion
Motorola Mobility bid, a bold move that positions the company to enter the
hardware business.
Borrowing from the playbooks of executives
like Steven P. Jobs and Mayor Michael R. Bloomberg, he has put his personal
imprint on the corporate culture, from discouraging excessive use of e-mail to
embracing quick, unilateral decision-making — by him, if need be.
“Ever since taking over as C.E.O., I have
focused much of my energy on increasing Google’s velocity and execution, and
we’re beginning to see results,” Mr. Page, 38, told analysts recently.
Naysayers fret that in his rush to refocus the
company, and especially in ending projects, he risks squelching Google’s
trademark innovation, which bubbles up when engineers are given the time to
experiment. “He’s going to lose some people at the end of the day,” said one
employee who, like others, agreed to speak only anonymously because the company
bars them from talking to the press without prior approval.
“He’s certainly been active,” said Mark
Mahaney, an analyst covering Google at Citigroup. “Whether he’ll be active and
successful, we don’t know.”
His new responsibilities have changed Mr.
Page, an engineer by training and personality. Judging by his few public
appearances, he has learned to talk the corporate talk to shareholders and
analysts, though he still generally declines to speak to the press, including
for this article.
He even broke down and hired an administrative
assistant, after letting his previous one go years ago. She schedules him for
those dreaded meetings. But they are only 50 minutes long, because in one of
his first companywide memos after he took the job, he decreed that hour long
meetings must allow time for a bathroom break in between.
Despite the many external pressures on Google,
it is dominant in its business and highly profitable. But, when asked at a
recent conference about the biggest threat to his company, Mr. Page answered in
one word, “Google.”
The problem was that the company had ballooned
so quickly — it now has more than 31,000 employees and $27.3 billion in revenue
so far this year — that it had become
sclerotic. A triumvirate of Mr. Page, his co-founder, Sergey Brin, and Eric E.
Schmidt, Google’s former chief and current chairman, had to agree before
anything could be done. The unwieldy management and glacial pace of
decision-making were particularly noticeable in the Valley, where start-ups
overtake behemoths in months.
It is different now.
“It’s much more of a style like Steve Jobs
than the three-headed monster that Google was,” said a former Google executive
who has spoken with current executives about the changes and spoke anonymously
to preserve business relationships. “When Eric was there, you’d walk into a
product meeting or a senior staff meeting, and everyone got to weigh in on
every decision. Larry is much more willing to make an O.K. decision and make it
now, rather than a perfect decision later.”
The changes began just a week
after Mr. Page started the new job. He streamlined Google’s notoriously
labyrinthine structure, and sent the e-mail on meetings. He began requiring
senior executives to show up at headquarters for an informal face-to-face meeting
at least once a week to plow through decisions, an idea he borrowed from Mr.
Bloomberg.
Salar Kamangar, senior vice president of
YouTube, said Mr. Page forced him and another executive to settle a dispute in
person that they had been waging over e-mail. “He called us into the office
that day, very principal-style, and made sure we resolved the difference before
we left the room,” Mr. Kamangar said.
Although Mr. Page is more attentive to detail
than Mr. Schmidt — becoming deeply involved in initiatives as small as giving
Gmail’s home page a bigger sign-in box — he is also pushing employees to think
big. “He tried to get all of us to step back a little bit and just make sure
that the long-term things weren’t getting drowned out by the incremental,” said
Alan Eustace, senior vice president for search.
The most significant change at the company is
the killing of projects Mr. Page deems unworthy. One of the initiatives he has
abandoned is Google Buzz, an ill-fated social networking tool.
Some employees find it frustrating to discover
they do not fit into Mr. Page’s plans. “These teams are unfortunate casualties
of these types of decisions,” one said.
Google risks losing its next business before
it has time to grow, some say. Gmail, for instance, grew out of so-called 20
percent time, which Google gives employees to experiment with new ideas.
That risk is worth it, and signals a more
mature Google, Mr. Brin said in a recent interview.
“We’ve launched some weaker services,
honestly,” he said. “We don’t want to be left with a complicated array of
good-but-not-great services.”
Still, Mr. Page remains popular among the rank
and file, not the least because he has “geek street cred,” another employee
said.
That does not go over as well with the outside
world, and Mr. Schmidt has remained the public face of Google in many instances
at conferences and before the Senate. But Mr. Page has showed newfound warmth
on earnings conference calls that are obligatory for chief executives. At a
recent one, his long speech began, “I’m excited to be on the call.”
He has also been forced to adjust to other
aspects of the chief executive job, like near-constant demands on his time.
Some of the only personal posts on his public
Google+ account these days are kiteboarding pictures from a trip to Alaska . “These are from a
while ago,” he wrote — there is apparently little time for hobbies now.

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